Privacy Policy

Flowly Agency may process information needed to provide Flowly Front Desk, an AI-powered customer communication and booking automation service for service businesses. This may include:

• Messages people send to connected business accounts.
• Contact details voluntarily provided during conversations.
• Booking information, such as requested services, dates, and times.
• Basic technical and integration data needed to operate and secure the service.

Businesses using Flowly are responsible for providing appropriate notices to their customers and for the information they connect to the service.

We may use information to:

• Respond to customer inquiries.
• Provide automated customer support.
• Qualify leads and understand customer requests.
• Schedule appointments and manage booking details.
• Route conversations to a human when needed.
• Operate, maintain, secure, and improve Flowly.

To provide Flowly Front Desk, information may be processed through services that a business connects or that we use to operate the product. These may include Meta services such as Instagram and Facebook, OpenAI, Google Calendar and other Google services, and hosting, storage, database, Redis, and other infrastructure providers. These providers process information under their own terms and privacy policies and only as needed for their services or our instructions.

We retain information only for as long as needed for service operation, customer support, security, dispute handling, and legal obligations. When information is no longer needed for these purposes, we delete it or take reasonable steps to make it no longer identifiable, subject to technical and legal requirements.

We do not sell personal information. We may share or allow access to information with service providers required to host, secure, support, and operate Flowly Front Desk, and when required by law or needed to protect the rights, safety, and security of Flowly, our users, or others.

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No internet-based service can be guaranteed completely secure, so users should also protect their accounts and integration credentials.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about the processing of your personal information. To ask a question or make a request, contact Flowly Agency at dmytroishler@flowlyagency.co. We may need to verify a request before responding. If you use Flowly through a business, you may also contact that business directly about its handling of your information.

We may update this Privacy Policy when our service or legal requirements change. The updated version will be posted on this page with a new “Last updated” date. Your continued use of Flowly after an update means the updated policy applies to your use of the service.