Answer customer questions
Uses your business information to answer common customer questions.
FLOWLY AI FRONT DESK
One system for customer conversations
Flowly answers questions, handles inquiries, and helps customers book services without unnecessary manual work from your team.
Flowly
Flowly response
✓ Answer✓ Qualification✓ Booking✓ Team can continue
From a customer message to the next step
Flowly uses your business information and rules to guide the conversation and help the customer get an answer or complete the next action.
- 01
The customer sends a message
A customer contacts your business through a connected channel with a question, inquiry, or booking request.
- 02
Flowly understands the inquiry
The system identifies what the customer needs and uses your business information to respond.
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Flowly helps complete the next action
Depending on the inquiry, Flowly can answer a question, collect information, or help with booking.
- 04
Your team steps in when needed
When a person is needed, your team can continue the conversation with context.
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One conversation instead of several manual steps
A customer can ask a question, clarify details, and book without moving between multiple channels or forms.
F
Flowly
AI Front Desk
Core Flowly capabilities
Handle inquiries
Clarifies what the customer needs and collects relevant information during the conversation.
Book appointments
Shows available times and helps customers book directly within the conversation.
Reschedule and cancel
Helps customers change or cancel an existing appointment.
Be available 24/7
Helps handle inquiries even when your team is offline.
Bring in your team
Lets your team continue the conversation with context when a person is needed.
Booking without the back-and-forth
Flowly can work with your calendar so a customer can move from asking about availability to a confirmed appointment within the same conversation.
Booking request
The customer asks to book
Check availability
Flowly checks available times
Choose a time
The customer chooses an option
Booking confirmed
After the customer confirms
Flowly works with your business rules
You define the information and rules Flowly uses when communicating with customers.
Services & pricing
Information about what your business offers and what it costs.
Hours & availability
Business hours, available times, and booking rules.
Response rules
How Flowly should answer common questions and handle inquiries.
Team involvement
When Flowly can continue and when a person should take over the conversation.
FLOWLY + TEAM
Your team stays part of the process
Flowly isn't designed to replace your team. It handles repetitive conversations and common actions, while your team can continue with the conversation context when personal attention is needed.
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Flowly conversation
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Team involvement needed
with conversation context - 03
Your team continues
Work across the channels your customers use
Flowly can be configured to work with the main communication channels your business uses.
- Website Chat
- Instagram
- Facebook Messenger
- WhatsApp
- Telegram
- Viber
Connect the channels that match how your customers already communicate with your business.
From setup to launch
We handle the technical setup so you don't have to build or manage an AI system yourself.
- 01
Understand your business
We learn about your processes, goals, and customer conversation scenarios.
- 02
Configure Flowly
We tailor scenarios, communication tone, and integrations to your needs.
- 03
Connect channels and calendar
We integrate the channels and calendar you need so Flowly can operate in a real environment.
- 04
Test real scenarios
We check how Flowly responds to customer requests in typical situations.
- 05
Launch and support
We help with launch, support you at the start, and make improvements when needed.
See how Flowly could work for your business
We'll show you how the system could handle common customer inquiries and where it could reduce repetitive work for your team.